1. Introduction

This Cancellation and Refund Policy outlines the terms under which customers may cancel their subscription or request a refund for services offered by SchoolXon. By subscribing to or using SchoolXon’s services, you agree to this policy.

2. Cancellation Policy

2.1 Subscription Cancellation:

• Customers may cancel their subscription at any time by providing written notice via email to our support team at mail@schoolxon.com.
• Cancellations will take effect at the end of the current billing cycle. No pro-rata refunds will be issued for the remaining days of the billing cycle.

2.2 Trial Period Cancellation:

• If a free trial period is offered, customers can cancel at any time during the trial without any charges.
• Failure to cancel before the trial period ends will result in automatic conversion to a paid subscription, subject to the applicable charges.

2.3 Non-Renewal of Subscription:

• Customers who do not wish to renew their subscription must inform us at least 7 days before the renewal date.

3. Refund Policy

3.1 Eligibility for Refunds:

• Refunds are applicable only in the following cases:
• Technical issues that render the service unusable and remain unresolved for more than 7 business days after reporting.
• Incorrect billing or duplicate charges.
• Refund requests must be submitted within 30 days of the transaction date.

3.2 Non-Refundable Cases:

• Subscription fees already paid are non-refundable except in the cases outlined in Section 3.1.
• One-time setup fees or custom service fees are non-refundable.
• Refunds are not applicable for cancellations initiated after the service has been fully utilized during the billing cycle.

4. Refund Process

• To request a refund, customers must submit a refund request via email to mail@schoolxon.com, including proof of payment and a description of the issue.
• Refund requests will be reviewed and processed within 14 business days of receipt.
• Approved refunds will be credited to the original payment method.
• Refund will be initiate after 3- 5 Business days.

5. Amendments

SchoolXon reserves the right to modify this Cancellation and Refund Policy at any time. Customers will be notified of significant changes via email or through updates on our website.

6. Contact Information

For any questions regarding this policy, please contact us:

• Email: support@schoolxon.com
• Phone: +91-XXXXXXXXXX